Reservations Unlimited, LLC Vacation Rental Agreement Terms & Conditions
Any Guest who books a reservation expressly agrees to be fully bound by these Terms & Conditions.
Guests making reservations must be at least 21 years of age, must be able to show proof of age at
any time during stay, and must agree to the Terms and Conditions of Reservations Unlimited, LLC's
Rental Agreement. Reservations Unlimited, LLC reserves the right to refuse service to any person or
A 25% non-refundable reservation payment is required at the initial booking and will be applied to
the total amount due. The final payment is due 30 days before the guest's arrival date and is
non-refundable at that point unless the property can be re-rented to another guest for the same
period. Christmas holiday reservations are an exception: the full balance is due by November 1. The
final payment will be billed to the credit card on file unless other payment arrangements have been
made. Please note, if the 30-day final payment falls on a holiday, it may be charged on the last
business day prior to the final payment date.
Forms of payment include Visa, Master Card, Discover, American Express, or cashier's check.
Personal checks are NOT accepted.
Guests will receive a reservation confirmation via email. Please review your confirmation
immediately upon receipt to verify the accuracy of the reservation. Any errors must be directed to
Reservations Unlimited, LLC, within two days after the booking. After two days, the reservation
information will be considered accurate, and any changes to the reservation are made at the
discretion of Reservation Unlimited, LLC's.
Please note that Reservations Unlimited, LLC has nightly minimums for accommodations. The following
is a guideline for the minimum requirements:
Two-night minimum at all times unless otherwise indicated below;
Christmas has a four-night minimum;
Spring Break has a three-night minimum;
Summer has a three-night minimum;
Memorial Weekend, 4th of July, Labor Day, Presidents Weekend, and Martin Luther King weekend may have a three-night minimum.
If a guest requires fewer nights or would like an early check-in or late check-out, please contact
Reservations Unlimited to see if we can accommodate the request.
Reservations canceled 61 or more days prior to the date of arrival will be refunded, less a 5%
merchant services charge. Reservations with an arrival date of 60 days or less away are not
eligible for a refund unless the property is re-booked to another guest for the same dates. If the
property can be re-booked, the original guest will receive a refund less a $100 cancellation fee.
This policy will be temporarily updated as needed to match any local restrictions that are in place
for the dates of your reservation. All reservations made through a third party such as Airbnb,
HomeAway, VRBO, Expedia, Booking.com, Trip Advisor, FlipKey, Vacation Places to Stay, etc. are
subject to the terms and conditions of Reservations Unlimited, LLC and any changes to the
reservation, including cancellations, must be processed through both Reservations Unlimited, LLC
and the third-party with whom the initial reservation was made, if applicable. Reservations
Unlimited encourages all guests to book direct so they will save the additional charges that are
often applied to reservations made through a third-party agent including VRBO, HomeAway, Airbnb,
FlipKey, Expedia and Booking.com.
Day of Arrival:
It is our goal to have you into the property by 3:00 PM; however, it is not guaranteed. During peak
rental periods, we cannot guarantee a 3:00 PM check-in, but every effort will be made to ensure the
property is clean and ready for the guests' arrival as quickly as possible. Check-ins are located at our office at 312 W Main St. All guests staying at Valley Condo's should check-in at the Valley Condo office located at 1000 Tenderfoot Trail. At that time, a staff person will review house policies, supply keys and/or a keycode to the front door. Regardless of the method of reservation, a valid credit card must be provided at the time of check-in to cover any excess damages, incidental charges or missing
property during a guest's stay. Each property is inspected prior to arrival and once again after departure.
Guests who plan to arrive after 5:00 PM should notify our office of a late arrival. Guests who need
to check in after hours will find their check in information enclosed in an envelope that has their
last name clearly displayed and is taped to the office door.
While check-in time begins at 3:00 PM, we can not guarantee a 3:00 PM check-in during peak periods. If we can accommodate an earlier arrival, we may do so.
Day of Departure:
Check-out time is on or before 10:00 AM on the final day of occupancy. Please follow the check-out
procedures on the information sheet that was provided at the time of check-in, lock up the house
and, if applicable, return the keys to our office. Check out procedures include having the trash
properly removed and starting the dishwasher prior to checking out if necessary. Guests departing
before 8 AM can leave keys in the drop box located on our front porch. Please be aware that there
are no refunds for early departures.
Please know that it is our desire to try to accommodate every guest's needs when possible. While
any late check-outs must be arranged in advance, they are not always available.
Accidental Rental Damages to Rental Property:
Accidental rental damage protection is included for any damages or accidents, subject to exclusions
and limitations that occur to the premises during your rental period up to the coverage limit on
the policy that is provided for each property. Any damage or accident that is not covered under the
policy will be the responsibility of the leaseholder. The premium for the insurance policy coverage
Reservations Unlimited, LLC reserves the right to add an additional cleaning fee to any reservation
if the property is left in an unreasonable condition after the guest checks out. The fee varies
depending on the size of the property and the actual condition of the property. This fee may be
applied for cleaning and laundry services upon departure. To avoid an extra cleaning charge, guests
are asked to wash the dishes, take out the trash, and leave the property in a reasonable condition.
Any extra fee will be charged to the credit card on file.
Many of our homes are not pet-friendly. Arrangements for pets must be made in advance for the
select units where they are welcome. A $100.00 pet fee will be charged to the credit card on file
for any unauthorized pets as well as any repair charges that result from the violation. Please note
that a pet fee may be charged after a guest stay if we find evidence of an undisclosed pet in the
property. Owners of any unauthorized pets may be immediately evicted with no refund. For units that
do welcome pets, guests must declare all pets in advance. There is a $100 non-refundable pet fee
with a two-pet limit. Pets must be well behaved, reasonably quiet and kenneled while guests are out
of the unit. Owners are expected to clean up the yard after their pets. Failure to do so will
result in an additional $100 clean-up fee.
Smoking is not allowed in any of our properties at any time! Smoking is permitted outside and away
from the building. Please dispose of cigarette butts in the proper location. A $500.00 fee will be
charged to the credit card on file for any evidence of smoking inside and a clean-up fee may apply
for improper disposal of cigarettes etc.
All occupancy must conform to our occupancy guidelines. Occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. Exceeding occupancy may result in immediate eviction with no refund. Any reunions, wedding parties and/or gatherings that are larger
than the maximum occupancy of the unit being rented will require the services of an approved,
independent, third-party event planner for the duration of the event. Guests who do not abide by
this rule may be subject to eviction with no refund.
As a courtesy to our winter guests, a ration of firewood has been provided. A reasonable amount of
additional firewood may be picked up at our office should the supply run out. However, guests may
purchase firewood by contacting our office. During the summer months, firewood is not provided.
Keys or Keyless entry codes:
All keys and/or keyless entry codes must be obtained from Reservations Unlimited, LLC. All keys
that are provided to the guest must be returned at check out. A $20.00 replacement fee will be
charged per non- returned key.
Specials and discounts are occasionally offered on our website and/or through our social media
channels. Specials are subject to change without notice. Guests must mention the special at the
time of booking for it to be valid. No discounts or special offers can be added after the
transaction has taken place.
All guests are responsible for the home that they are occupying. Reservations Unlimited, LLC is
acting as the agent on behalf of each individual homeowner, and we ask that you treat each
property, its furnishings, and its exterior surroundings with the utmost respect. House parties are
not allowed and will not be tolerated at any time, and any violation will subject all guests to
removal, without refund, by the local Marshall. No firearms or fireworks will be discharged on any
property. Guests are prohibited from trespassing on neighboring properties unless specifically
invited and must avoid disturbing neighboring property owners by keeping music, voices, and any
other noise to a reasonable level.
Especially during colder months, access to some properties does require snow chains or 4-wheel
drive due to location and precipitation. Please prepare accordingly. Reservations Unlimited, LLC
makes every effort to ensure accessibility to each home; however, guests must make reasonable
concessions to physical and climatic circumstances. Reservations Unlimited, LLC will not be held
responsible if a guest is unable to access a property for any weather-related reason.
Many properties have limited parking spaces, and some properties do not offer enough space for a
trailer. Please consult with the office for parking details per property. Illegally-parked vehicles
may be towed by local law enforcement. Any parking disputes will be resolved by the local Marshall.
In accordance with the ordinances of the Town of Red River, no RV parking is allowed on any of our
properties. There are several conveniently located RV parks. Please help us comply with the town of
Red River by parking any RV's at the proper locations.
Right of Entry:
It is not our desire to disturb guests during their stay. However, situations may occur that
require entry to the property. Reservations Unlimited, LLC reserves the right to enter the property
at any time to investigate disturbances, check occupancy, check damages, or make repairs,
alterations, or improvements, as we deem necessary.
Terminations and Substitutions:
Reservations Unlimited, LLC strives to fill all reservation requests. However, some unforeseeable
events may be out of our control, such as the sale of a property, mechanical failures, or frozen
water lines. If a situation arises that makes the home uninhabitable, Reservations Unlimited, LLC
reserves the right to move a guest to an available property with every effort to provide a
comparable property. No credit or refund will be issued unless the alternate property is not
Hot Tub Liability Waiver:
Reservations Unlimited reserves the right to pre-authorize a separate $100.00 security deposit that
will be held until the reservation has been completed for single home properties with a hot tub
that is available to guests. The charge will only be valid if the hot tub is not used responsibly
by the guests. Use of the hot tub shall be at guests' own risk, and the guest agrees to indemnify
and hold the homeowner, HOA and property manager harmless for any injury or loss of life sustained
to guest or guest's invitees as a result of the use of the hot tub. In an effort to minimize any
cross-contamination or potential infection, guests are required to shower immediately before using
the hot tub. Guest agrees not to permit any child under the age of 4 or who is not potty trained
in the hot tub at any time and to NEVER permit any child under the age of 14 to enter the hot tub
without constant adult supervision and/or when the temperature exceeds 100 degrees. Guests who are pregnant or think they may be pregnant should consult with their doctor prior to entering a hot tub
and should never enter the hot tub if the temperature is over 100 degrees. If you have a heart
condition, please consult with your doctor prior to use of the hot tub. Guests with communicable
diseases shall not enter the hot tub. Guests shall not introduce any substance into the hot tub and
shall refrain from drinking beverages, other than water, or eating food in the hot tub. Guests
shall not stand or sit on the hot tub cover and shall exercise caution in entering and exiting the
hot tub. Reservations Unlimited, LLC, the owner of any individual unit and/or any HOA, if applicable, shall not be responsible for any accident resulting from guests use of the hot tub or the presence of a
hot tub on the property.
General Liability Waiver:
Reservations Unlimited, LLC and the owners of any individual unit are not responsible for any
accidents, injuries or illness that occurs while on the premises or its facilities. Reservations
Unlimited, LLC, and the owners of any individual unit are not responsible for the loss of personal
belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests
are expressly assuming the risk of any harm arising from their use of the premises or others whom
they invite to use the premise.
Repairs and Service Calls:
Reservations Unlimited, LLC cannot guarantee against mechanical failure of heating: hot tubs, sauna
steamer rooms, TVs, satellite receivers, DVD players, Wi-Fi modems, or other appliances. Please
immediately report any equipment that is not operating properly to our office. Reservations
Unlimited, LLC will make every effort to resolve the problem as quickly as possible. All
maintenance repairs must be reported to Reservations Unlimited, LLC, between 8:00 AM and 5:00 PM. For after-hours emergencies, please call the after-hours number listed on the check-in sheet.
Guest(s) understand and agree that Reservations Unlimited, LLC and/or a repair crew may need access to the property for the purpose of making the repair.
Reservations Unlimited, LLC is not responsible for any items left in the home after departure.
Please notify us of any left item, and we will make every attempt to locate it and return it to you
for the cost of shipping. Items not claimed within 14 days will be deemed to be abandoned, and
Reservations Unlimited, LLC may dispose of the items in any manner they see fit.
Nature of Agreement:
This Vacation Rental Agreement is a binding commercial lease, and no guest under this agreement
shall be construed to be a tenant as defined under the Uniform Owner-Resident Relations Act or to
have any of the rights contained thereunder unless otherwise specified by law.
The information provided via our website is believed accurate but is not guaranteed. We have made
every effort to ensure that all the information is accurate and current; however, the possibility
of errors and omissions does exist, and Reservations Unlimited, LLC will not be held liable for
these errors and omissions. If errors are brought to our attention, Reservations Unlimited, LLC
will make corrections as quickly as possible.